Privacy Policy

Your privacy matters to us. This policy explains how PULSE Gym collects, uses, and protects your personal information.

Last Updated: July 1, 2026

1. Information We Collect

When you register as a member or interact with our services, we may collect the following categories of personal information:

• Personal Identification: Full name, date of birth, gender, and photograph (if provided).
• Contact Information: Email address, phone number (including WhatsApp number), and home address.
• Emergency Contact: Name and phone number of your designated emergency contact.
• Membership Data: Plan type, registration date, payment history, check-in records, and membership status.
• Health Information: Pre-existing medical conditions or fitness assessment data shared voluntarily during onboarding.
• Technical Data: Browser type, IP address, device information, and usage patterns when accessing our digital portal.
• Payment Records: Bank transfer receipts and payment confirmation details uploaded via the member portal.

2. How We Use Your Information

We use the information collected to provide, maintain, and improve our services. Specifically, your data is used to:

• Process and manage your gym membership registration and renewals.
• Communicate with you via email, SMS, or WhatsApp regarding your membership, class schedules, and promotions.
• Track your gym attendance and membership status.
• Verify payment receipts and process membership activations.
• Provide personalized fitness recommendations and training plans.
• Contact your emergency contact in case of a medical incident on our premises.
• Improve our facilities, services, and digital platforms based on usage analytics.
• Comply with legal obligations under Nigerian law, including the Nigeria Data Protection Regulation (NDPR).

3. Data Security

We take the security of your personal data seriously. PULSE Gym implements appropriate technical and organizational measures to protect your information, including:

• Encrypted data storage for sensitive personal information.
• Role-based access controls ensuring only authorized staff can view member data.
• Secure HTTPS connections for all digital portal interactions.
• Regular security audits and vulnerability assessments of our systems.
• Staff training on data protection best practices.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify affected members promptly in the event of a data breach.

4. Third Parties

PULSE Gym does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party providers who assist us in operating our platform (e.g., hosting, analytics, payment processing), under strict data protection agreements.
• WhatsApp / Meta: When you communicate with us via WhatsApp, your messages are subject to Meta's privacy policies.
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
• Safety: In emergency situations, we may share your emergency contact information with medical responders or law enforcement.

5. Your Rights

Under the Nigeria Data Protection Regulation (NDPR) and applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request corrections to inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time, which may affect your ability to use certain services.
• Right to Data Portability: You may request your data in a structured, commonly used format.
• Right to Object: You may object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us via WhatsApp or email. We will respond to your request within 30 days.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

• WhatsApp: +234 800 000 0000
• Email: privacy@pulsegym.ng
• Address: PULSE Gym, Lagos, Nigeria